FAQs – Our Joey


1. First things first, do you offer AfterPay?

We see that you have your priorities in order ... Yes, absolutely we do!

Our Joey wants to make it easy for parents, to access natural and organic products for their families.

AfterPay allows you to take advantage of our discounted Joey Bundles, and save on shipping, by ordering everything you need, at once.

2. How much do you charge for delivery?

Shipping, within Australia, is free, when you place an order of $85, or more, in value.

We will send your parcel via Australia Post or courier, with full tracking.

Only making a small purchase, this time? Choose from regular delivery, within Australia, at a flat rate of $8.50.

Want your parcel fast? Choose our $15 express delivery option, at checkout.

3. I don't live in Australia, but I need to get my hands on your collection; will you ship internationally?

You definitely do need our collection in your life!

No worries, friend. We offer a flat delivery rate of $25, for all international purchases, under $200.00.

Want free international shipping? Simply place an order, to the value of $200.00, or above, and shipping is on us.

International orders are sent via courier, with full tracking. Unfortunately, we cannot take responsibility for any export and import documentation, duties, taxes or any costs relating to the delivery of International orders.

4. How long will it take to receive my order?

We endeavour to send every order, within 24-48 business hours from purchase.

Please be mindful, that handling time may increase during sale periods, as we respond to the increased number of orders.

Our Joey is a small, family-owned business, and we have limited paws on deck. We value every customer, and we appreciate your patience during busy periods.

It will usually not take more than ten days for your parcel to arrive, within Australia, and not more than three weeks, for international parcels.

If you are concerned that your order has gone amiss, please get in touch with us at: hello@ourjoey.com.au.

Please ensure all postage details are correct, as Our Joey cannot account for any delays that occur, as a result of us having incorrect postage details.

If you are unavailable to sign on delivery, a card will be left by our courier, providing instructions for redelivery or to collect from your local post office.

If, after a certain time, you do not arrange for parcel redelivery, or collect it from the post office, it will be returned to us, and a redelivery fee of $8.50 will apply.

5. Do you allow for change-of-mind returns?

We are pleased to offer a store credit for items that are returned, within 7 days of receipt of your parcel.

A credit note will be issued to you, via email, for the value of a product's original price, minus postage fees, if applicable, allowing you to order items to that value, from our website. All credit notes are valid for 12 months.

All items must be returned in brand new, unused condition, and include all original packaging and labels.

We are more than happy for you try clothing on your little one, to ensure that sizing is correct, but, please ensure that no marks are made, and tags remain intact. Otherwise, we cannot accept returns.

Unfortunately, Our Joey cannot bear the cost of return postage, for change of mind returns.

We strongly recommend using registered postage, with tracking, in the case that you want to return items. Our Joey cannot be responsible for any loss or damage, or delays in receiving the return parcel, and processing your credit voucher.

Please allow up to 5 business days for us to issue your credit note, once we have received your return parcel.

6. Refunds

In accordance with Australian consumer law, you are entitled to a refund from Our Joey if:

  • Items received are faulty
  • Items are not as described,
  • The item size does not match that which is stated on its label

We do not offer refunds for general wear and tear, which results from use, or incorrect care of Our Joey products.

In the instance that you do seek a return, please contact us within 48 hours, of receipt of the products, via email. Please include your order number, along with a photo of the incorrect, or faulty, item.

You have the option of a replacement item being sent, via Express Post, at our expense; a credit note, or a full refund.

Unfortunately, we are unable to accept refund requests, not received within 48 hours of delivery.

We do not offer exchanges or refunds for any items purchased at a discounted or sale price.

If a sale item arrives faulty, and we are unable to replace it, we will offer a credit note.

All delivery costs are non-refundable. AfterPay order refunds will attract a 6% + 30c processing fee which will be deducted from your refund.

7. Why should I choose Our Joey for my babe?

Our Joey is the antithesis to fast fashion; we stand for quality, sustainability, a nurtured world, and healthier citizens.

Conventional clothing production involves some of the most toxic chemicals, known to humankind.

Furthermore, society’s obsession with fast fashion, sees vast amounts of clothing contribute to landfill.

The unrelenting demand on clothing companies, to churn out new fashions, has a profoundly negative impact on textile workers.

Corporate cost-cutting, to maximise profit, results in unhealthy working conditions for textile workers, and grossly unfair wages.

Our Joey wants to do our part, to change all of this

When superior textiles merge with practical design, the result is a collection of beautiful, timeless wares, that can be passed along to be enjoyed by others.

Our creations are made to last, from lush, thick organic fibres - able to be enjoyed countless times.

Our Joey’s collection is available in a range of unisex colourways, making our pieces perfect, for sharing between siblings.

Our Joey sources Fairtrade textiles, and works with an ethical manufacturer, giving you certainty that the people, who produce our products, enjoy safe, ethical work conditions.

When you purchase from our collection of baby and children’s wares, you can feel good about contributing to a healthier, more equitable world.

8. What’s your bones with regular cotton?

Cotton is considered the world’s dirtiest crop - it covers 2.5% of the world’s cultivated lands, but accounts for 16% of the world's pesticide use - more than any other major crop.

Pesticides are designed to affect biological systems, common to animals and people, posing a huge hazard to human health. Agricultural chemicals have been linked to a wide range of health conditions, including cancer.

The implications of pesticide-use are not contained to cotton plantations, and the farmers who maintain them. Studies have identified cotton pesticides to be present in groundwater, cow milk, and even human breastmilk, demonstrating that these chemicals are permeating our food supply.

Bee populations have been decimated, in part, due to the widespread application of pesticides; with the bumblebee currently on the brink of extinction.

I’m sure we don’t need to tell you, that bees pollinate our food crops, and the human race will not survive any great length of time, without them.

At Our Joey, we use GOTS-certified organic cotton, where possible; we want to reduce widespread pesticide use, and its impact on environment, food supply, and human health.

Our entire baby essentials range, comprising bed linen, clothing, and our Forget-Me-Not Pocket Pal, has been crafted from organic cotton, giving you complete peace of mind, when dressing your little treasure.

9. Okay, so conventional cotton sucks, but won’t all that icky stuff rinse out in the wash?

Our skin is our largest organ, and it is highly permeable. This means that substances in contact with our skin, can easily make their way into the bloodstream.

Just one drop of Aldicarb - a common cotton pesticide - absorbed through the skin, is enough to kill a human being. Eep!

I’m sure you will have noticed that many garment tags, on conventional clothing items, state: ‘wash before wear’.

This is because, those garments have been treated with any number of chemical compounds: from the pesticides used in cotton production, to azo and dispersion dyes, and formaldehyde-releasing anti-wrinkle treatments.

Many of these compounds are known to cause contact dermatitis, and eczema, upon shortterm exposure, but the long-term implications, arising from repeated exposure, are much more sinister.

Sure, you can wash conventional clothes, before putting them on your bub, but how many washes are required, exactly, before the chemical storm blows over?

And, if you pop these new garments in, with the rest of the wash, aren’t they merely rinsing your child’s other clothing in a toxic soup?

We understand that it’s not always possible to buy organic clothing for your child, but, every organic purchase, reduces the toxic burden on a child’s body, and is a worthy investment.

Our Joey's aim is to make organic children's wear and lifestyle products affordable for families. Our price points are lower than many organic labels, we offer regular discounts to our members, and we've partnered with AfterPay, to bring you a simple, economical method of payment.

9. How does organic cotton differ from conventional cotton, and synthetic materials?

The problem with conventional cotton, and synthetic textiles, is that their processing involves many chemicals, which are toxic to humans. Organic cotton, on the other hand, contains none.

From the several poisonous pesticides that are applied to conventionally-grown cotton, in the fields, to the chemical scourers used to clean the fabric, and the toxic dyes and finishers that are used, to prepare garments for sale,

Synthetic fibres can be even more toxic than conventionally-grown cotton. Not only are they suffocating to skin - a nightmare for people with skin conditions, like eczema and dermatitis - plastics, harsh chemicals and petroleum, are innate to their manufacture.

Polyester is crafted from synthetic polymers, comprised of esters, of dihydric alcohol and terpthalic acid.

Acrylic fabric, forged of polyacrylonitriles, is essentially a plastic. It is well known that plastics degrade, and may cause endocrine disruption, and cancer.

Rayon, recycled wood pulp that must be treated with chemicals like caustic soda, ammonia, acetone and sulphuric acid, to withstand frequent wash and wear.

Nylon is made from petroleum and is often given a permanent chemical finish, adding an extra hit of toxins to your wash cycle.

Clean, untreated cotton, grown and processed, without chemicals, and coloured with plantbased dyes, is the obvious choice, for a healthier home, and a healthier bub.

Organic cotton is also the sustainable choice. Being a natural fibre, it decomposes quickly, in contrast with plastic-based materials, which do not biodegrade.

10. What does GOTS-certified mean? How do I know that your organic cotton is the real deal?

GOTS stands for the Global Organic Textile Standard, and it is the international mark of excellence in organic textile and clothing production.

GOTS- certified fabrics and producers, must meet stringent criteria, which are verified by approved, independent assessors.

Only textile products, containing a minimum of 70% organic fibres can become GOTScertified.

All chemical inputs, like dyes and prints, must be non-toxic and have minimal environmental impact.

A functional waste water treatment plant is mandatory for any wet-processing involved in the manufacture of GOTS-certified garments.

Most importantly, employment at every level of the textile supply chain, must meet the International Labour Organisation's conventions, governing fair and safe work.

Choosing GOTS-certified fabrics for your little one, is the healthier choice for your family, but it is also the feel-good choice. It ensures that the people who make your garments have good working conditions and are fairly paid.